Online Web Support Documentation

As more institutions put their web user support materials online, the list of great examples will grow. Here, an ongoing collection of resources. Web Help Videos Cornell University, CALS Drupal Documentation Cornell University, ILR School Support for Drupal and Web Content Editing Dartmouth College CMS Training Elizabethtown College CMS Training and Support New York University Web Development … Continue reading Online Web Support Documentation

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How do we train people to trust?

A website is only as good as the content it supports, and that content is only as good as the system behind it. I'm not simply talking about a content management system (CMS), although that can certainly play a role in presenting good content. A successful system includes the processes and tools that support the … Continue reading How do we train people to trust?

Where should higher ed web teams report? (Hint: It doesn’t matter.)

What makes up a website? We know there is a back end, where code  makes everything work. There's also a front end, where design and content come together. This simple divide is clear and provides a concrete separation of worker roles and responsibilities—or so we all thought once upon a time. As the web has … Continue reading Where should higher ed web teams report? (Hint: It doesn’t matter.)

Using Google Analytics to Guide Content

Do you have Google Analytics installed on your website? If not, do yourself a favor and visit google.com/analytics right now. Seriously, right now. I'll wait. Since I'm assuming that you've taken a look at the website now, I'm not going to go into great detail defining Google Analytics. In short, Google Analytics allows you to … Continue reading Using Google Analytics to Guide Content