Online Web Support Documentation

As more institutions put their web user support materials online, the list of great examples will grow. Here, an ongoing collection of resources. Web Help Videos Cornell University, CALS Drupal Documentation Cornell University, ILR School Support for Drupal and Web Content Editing Dartmouth College CMS Training Elizabethtown College CMS Training and Support New York University Web Development … Continue reading Online Web Support Documentation

How do we train people to trust?

A website is only as good as the content it supports, and that content is only as good as the system behind it. I'm not simply talking about a content management system (CMS), although that can certainly play a role in presenting good content. A successful system includes the processes and tools that support the … Continue reading How do we train people to trust?