As more institutions put their web user support materials online, the list of great examples will grow. Here, an ongoing collection of resources. Web Help Videos Cornell University, CALS Drupal Documentation Cornell University, ILR School Support for Drupal and Web Content Editing Dartmouth College CMS Training Elizabethtown College CMS Training and Support New York University Web Development … Continue reading Online Web Support Documentation
Net neutrality is a concept surrounded by much debate, with a storied past and murky future. On the heels of Comcast Corporation’s recent $45 billion bid to purchase Time Warner Cable—a move posing arguable threat to net neutrality as we know it—I was struck with a renewed drive to understand the debate surrounding open access … Continue reading Net neutrality is more complicated than you think
Sometimes, despite what my ENTJ brain wants to believe, a problem doesn't have a black-and-white, clear-cut solution. There is not always a single right answer. If this statement causes you pain, you may be your office's Alaina. Surely, you think to yourself. Surely, with enough thought, deliberation, list-making, research, debating, soul-searching, and question-asking, the best solution … Continue reading “Who’s on first, What’s on second, I Don’t Know is on third…”
A website is only as good as the content it supports, and that content is only as good as the system behind it. I'm not simply talking about a content management system (CMS), although that can certainly play a role in presenting good content. A successful system includes the processes and tools that support the … Continue reading How do we train people to trust?
I am a Content Strategist. Or so my new job title says. Through some series of bewildering events, I’ve managed to conglomerate all of the things I care most about into something I get paid to do. For the past year, I’ve been allowed to weasel my way into my university’s website redesign and CMS … Continue reading On Being a Content Strategist