Online Web Support Documentation

As more institutions put their web user support materials online, the list of great examples will grow. Here, an ongoing collection of resources. Web Help Videos Cornell University, CALS Drupal Documentation Cornell University, ILR School Support for Drupal and Web Content Editing Dartmouth College CMS Training Elizabethtown College CMS Training and Support New York University Web Development … Continue reading Online Web Support Documentation

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“Who’s on first, What’s on second, I Don’t Know is on third…”

Sometimes, despite what my ENTJ brain wants to believe, a problem doesn't have a black-and-white, clear-cut solution. There is not always a single right answer. If this statement causes you pain, you may be your office's Alaina. Surely, you think to yourself. Surely, with enough thought, deliberation, list-making, research, debating, soul-searching, and question-asking, the best solution … Continue reading “Who’s on first, What’s on second, I Don’t Know is on third…”

How do we train people to trust?

A website is only as good as the content it supports, and that content is only as good as the system behind it. I'm not simply talking about a content management system (CMS), although that can certainly play a role in presenting good content. A successful system includes the processes and tools that support the … Continue reading How do we train people to trust?

On Being a Content Strategist

I am a Content Strategist. Or so my new job title says. Through some series of bewildering events, I’ve managed to conglomerate all of the things I care most about into something I get paid to do. For the past year, I’ve been allowed to weasel my way into my university’s website redesign and CMS … Continue reading On Being a Content Strategist

Where should higher ed web teams report? (Hint: It doesn’t matter.)

What makes up a website? We know there is a back end, where code  makes everything work. There's also a front end, where design and content come together. This simple divide is clear and provides a concrete separation of worker roles and responsibilities—or so we all thought once upon a time. As the web has … Continue reading Where should higher ed web teams report? (Hint: It doesn’t matter.)